Privacy Policy

This privacy policy describes how AusTech Solutions Pty Ltd collects, uses, and protects the personal information of users of our site and this service. We are committed to protecting your privacy and handling your data transparently and securely, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Australian privacy laws.

Information We Collect

We collect information to provide and improve our services. The types of personal information we may collect include:

• Information you provide directly to us: This may include your name, contact details (such as mailing address), and any other information you voluntarily provide when you interact with our site, sign up for services, or communicate with us.
• Information collected automatically: When you visit our site, we may collect certain information automatically from your device. This includes your IP address, browser type, operating system, referring URLs, usage patterns, and other technical information. We may collect this information through cookies and similar technologies.
• Information from third parties: We may receive information about you from third parties, such as business partners or service providers, where such collection is permitted by law.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our site and services.
• To improve, personalize, and expand our site and services.
• To understand and analyze how you use our site and services.
• To develop new products, services, features, and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (where you have consented or where otherwise permitted by law).
• To process your transactions.
• To find and prevent fraud.
• For compliance purposes, including enforcing our terms of service and complying with legal obligations.

Legal Basis for Processing Personal Information

If you are an individual in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information concerned and the specific context in which we collect it. We will collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or (iii) where we have your consent to do so.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• With service providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance.
• For business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With your consent: We may share your information with your consent.
• For legal reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of AusTech Solutions Pty Ltd, (iii) act in urgent circumstances to protect the personal safety of users of the service or the public, or (iv) protect against legal liability.

Data Security

We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted over the internet.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal information.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent – If we have collected and processed your personal information with your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal information, to Australia and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that no transfer of your personal information takes place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Children's Privacy

Our service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, or wish to exercise your data protection rights, please contact us in writing at:

AusTech Solutions Pty Ltd
1 O'Connell Street, Level 10
Sydney, New South Wales, 2000
Australia